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Our Testimonials

Read below to see what our clients have to say about our services!


From Andrew & Carol R.

 

How can we thank you for everything you’ve done for us? He list is endless: researching all possible options for condos ahead of time, taking us on many condo tours even with the purpose of eliminating them, helping us zero in on our desired location, introducing us to another Athertyn resident and her condo, advising us on negotiating with the sellers of two properties, successfully purchasing our eventual home, figuring out the ramifications of a garage purchase, arranging the home warranty and review/repair of appliances, helping us make our way through the title maze, being super-organized about the closing costs and other details, liaising with the sellers’ agent and Athertyn staff after the purchase, being present at the closing without us (or the errant wire transfer!) and maintaining your cool when we had lost ours, keeping all parties informed, meeting us with keys and codes at the condo, bringing your perfect and lovely gift of breakfast treats, sharing your knowledge of stores and tradesmen… This list no doubt excludes many other jobs you and Monique did behind the scenes to make our move run as smoothly as possible.

All this with good humor and patience despite our constant questions, worries, need to have everything organized, change of mind, dependence on you for knowledge of an area unknown to us. Your thoroughness and professionalism were appreciated at every step.

We are so grateful for being referred to you and it goes without saying that we would act in turn to as a reference for others, should that opportunity arise. We will submit a review on Yelp and Zillow shortly. Already, we are enjoying the Athertyn community and we thank you for guiding us to this perfect place for us.  

 

From Rachel V.

 

I wanted to reach out and say what an absolute pleasure it was to work with Felicia Stern and Monique Wallace.Felicia helped us to find our dream home in Wynnewood in an incredibly tough market.She remained exceedingly patient, reassuring and professional throughout the entire process.In addition, we found ourselves in a situation where we needed to sell our old home at around the same time we found our new one (which we thought would make things exponentially more stressful).Felicia and Monique both recommended amazing contractors, and in the end we received multiple offers and had a buyer within a week of listing.I would not hesitate to recommend The Felicia Stern Team to anyone in the area who is thinking of buying and/or selling a home. 

 

From Tamar and Dovid D.

 

Just a note to say how much we valued working with Monique Wallace as our agent in buying our new home. This is the second transaction we've been lucky enough to work with Monique on. I want you to know that her grace under pressure, patience, positive attitude and World-Class communication skills made the process pleasurable and smooth sailing. Monique is great at advocating for her client's best interests, and also at knowing when allowing silence to speak is the smarter move. She's a wonderful listener and is fully transparent while speaking in layman's terms about even complex transnational nuance. Monique is a true professional, who brings her game face and full attention any hour of the day or night to push things through to the finish line. Her sensitivity definitely reduced stress on our marriage too! Thank you again.  

 

From Nathalie J.

 

We have no words to express the gratitude we feel toward Monique Wallace, our real estate agent! The first thing that impressed us about her is how quickly she “got us”. The first time we went to see houses with her, some were to our liking and some were not. By the second time, all the houses were already in the ballpark. Unfortunately, our forever house didn’t come on the market right away. Yet, Monique took us to see houses week-in and week-out without ever showing any impatience, nor pushing anything on us. On the contrary, as we became desperate, she urged us to be patient, even pointing out house defects we sometimes overlooked as we started considering settling on less than perfect options. Our forever house finally came on the market but the deal was a difficult one to negotiate. Once again, Monique guided us all the way, providing the most incredible support at times when things were going badly. All the while, with her perfect sense of business, she guided us spotlessly toward a closing. She is the perfect real-estate agent and we feel fortunate to have had her help us in this difficult process. I would not hesitate one second to recommend her or work with her again!  

 

From Scott & Jamie S.

 

My family and I have just purchased the perfect home thanks to Felicia Stern. She taught us that patience is the key! Felicia has spent countless hours navigating our journey to find the perfect home for our growing family. She was one step ahead throughout this process, previewing prospective homes before taking us to see them and possibly wasting our limited time. Although frustrated at times, Felicia encouraged us to keep up the search in the promise of finding our dream home. She is dedicated, thoughtful and astute which all go together in making her the perfect realtor!

Thanks Felicia! You found and got us our dream home!!! 

 

From Stan & Pam J.

 

I would be remiss if I did not record my extreme appreciation for the incredible service and efforts put in by Felicia and Monique in selling my middle unit at The Hermitage. This was indeed a difficult sale given that the middle units all have steps and a number of units had come on the market all at the same time. Notwithstanding these difficulties, when a potential buyer surfaced, Felicia and Monique offered a great deal of service and assistance in the most professional manner in bringing the sale to conclusion. This was made possible because Felicia knew which contractors to contact to resolve a condensation problem. The sale was held together while this remediation took place and we went to closing successfully today. My wife and I would have no difficulty whatsoever in recommending the Stern Wallace team to any client of Berkshire Hathaway.  

 

From Frank A.

 

I can't begin to tell you what a pleasure it was to have worked with you regarding the sale of my home. You always responded immediately to my calls and never failed to provide the correct answers to my many questions. I was delighted with the speed in which you not only sold my home but found exactly what I was hoping to move into at The Hermitage. I don't think I will be moving again anytime soon but I would recommend you to anyone who needed a broker to sell their home without a moment’s hesitation. Again Felicia, thank you for all your time and effort in selling my home and buying a new one. It was a genuine pleasure.  

 

From Hank & Sheila G.

 

Even a cynical lawyer acknowledges when another professional does an outstanding job. Whether or not I am cynical, I have nothing but admiration and respect for the great job that Felicia Stern did on our behalf with this excellent support of Monique Wallace. Our sale did not prove to be an easy one, but at all times Felicia had Great judgment about how to proceed and unlimited commitment to getting it done. On top of that, she is a terrific person. None of this was a surprise to us, but we benefited greatly from it. We will for sure spread the word and we are happy to cooperate in any "spreading" that Felicia would like us to participate in.  

 

From Jean & Stephen Z.

 

We are writing to you to express how grateful we are to "the Stern Team" for their tireless effort in selling our home of 34 years! Before putting the house up for sale we realized the housing market was changing and that we were in uncharted territory in terms of setting a price. Felicia's professional guidance was invaluable in making our decision. In terms of staging the house we took Felicia's and Monique's advice to the letter. Once the house was ready they sent a photographer who took great pictures. We were so impressed with the time, patience and effort Felicia took in choosing the best photos and creating a very professional, beautiful flyer! As a consequence of their efforts, we had a purchase offer above our asking price in a day and a half! Before the purchase offer Felicia had scheduled an open house which we decided to honor although the offer was on the table. That morning Felicia fractured her foot in two places, and instead of going to the emergency room stayed in our home for the duration in a great deal of pain unbeknownst to us. That was truly above and beyond! Felicia and Monique are true professionals, always available whenever we called, and so knowledgeable with a cheerful calming demeanor.

We highly and unequivocally recommend the Stern Team.

 

 

 

From Martha N.

 

I wanted you to know what a fine job Felicia Stern did for my husband and I in helping us find a new home. As a newcomer/buyer from Texas I had no knowledge of the Montgomery county area. Felicia carefully made sure that I saw a variety of living arrangements from townhouses to ranches to multilevel homes. Along the way I learned about the various neighborhoods, the towns, and their amenities. All the while Felicia was gently discovering my tastes, asking my opinion on what I liked and didn't like, and honing in on what was really, really important for us. I am proud to be Felicia's new friend and I would recommend her to buyers and sellers like.

 

 

 

From Stanton R.

 

My wife and I have completed the sale of our home. We lived in the house for 30 years. Felicia Stern and Monique Wallace (A great team) were excellent agents for us and are true professionals. Their knowledge and representations skills are of the highest order. They certainly relieved us of unjustified anxiety. Prudential Fox Roach should be honored to have them on their team.

 

 

 

From Susan & Don W.

 

You are two for two! Twenty years ago you worked your magic and found us our PERFECT family home. With all of our specifications, we didn't think it could be done. You worked endless hours searching until we fund the right house and negotiated while competing against many other anxious buyers. You then guided us through settlement, always making us feel completely at ease and confident that we were being represented in the most professional manner. Twenty years later, we called upon you to work your magic again. At this point in our lives, we needed a smaller PERFECT home and you miraculously found it! We are so very appreciative that you have made it possible for us to spend this time of our lives in our new home. Thanks again!

 

 

 

From C. Green

 

During a difficult market for sellers, Felicia and Monique were always upbeat, optimistic and helpful. They were also realistic and forthright about issues that arose during the selling process. I was very pleased to find them and am happy to recommend them to anyone selling or buying a house.

 

 

 

From Donald & Arlene L.

 

We are writing to you to express our deepest gratitude for the real estate services performed by Felicia Stern with both home buying and selling transactions this Spring and Summer. Felicia is a gem, she is a consummate professional. Her patience, kindness, attentiveness to our needs, and vigilance i monitoring the housing market were extraordinary. She went over and above the call of duty to assist us with every aspect of our real estate needs. We will recommend her to all of our friends and colleagues who are contemplating buying or selling their homes. Both of us feel privileged to have worked with her.

 

 

 

From Zena & Ray D.

 

We wanted to let you know how pleased we are that you were our sales agent for our home in Merion Station. You exceeded the high expectations that we had based on your references. The house sold in two days in large part due to your ability to identify the necessary steps needed to prepare the house for sale. The agent who sold us the house three years ago said it looked "great" when she showed the house to her clients. You were always professional with us and gave us needed advice. If we return to the area, we know who to call. Thank you again.

 

 

 

From Shelly B.

 

My husband Larry and I made settlement on our home yesterday. We are very pleased with how it all turned out. We are thrilled with the performance of your agent, Felicia Stern. Prudential had a good reputation and we expected our agent to be effective and competent. Felecia Stern far exceeded our expectations. She and her assistant, Monique Wallace, explained every step of the process and were there for us from preparing the house for sale to finalizing the agreements. She was a wealth of information on the resources for every aspect of the process. She was available at a moment’s notice to do whatever needed to be done to prepare and show the house. However, Felicia and Monique’s skill was not only in the business part of a real estate transaction. For us, selling a happy, family centered home where we have lived for 32 years was very traumatic. Felicia and Monique understood that and did everything in their power to ease us though the transition. They provided a shoulder to cry on when we needed it and a smile to share when we needed that. We will most certainly recommend Felicia to our friends and neighbors.

 

 

 

From Marc & Abbey I.

 

Thank you for everything you did in helping us to purchase 812 Primrose Lane. From the first time that Abbey spoke with you on the phone and when I met you in person, both of us were incredibly impressed with your knowledge of the market, your professional interaction, and your diligence in working to find and get us into exactly the right house. In particular, we appreciated your ability to listen to what we needed and help steer us in the right direction (and avoid mis-steps). You understood what neighborhood would be the right fit and your relationship with other area realtors proved key to getting us into our home. Since we are new to the area, your expertise was particularly helpful to us. We were also impressed that whenever we mentioned to someone that we were working with you, they nodded approvingly. In short, you were exactly what we hoped we would find in a real estate agent - a knowledgeable agent, a strong advocate, and a thorough professional who attended to every detail beginning with the search and working all the way through the settlement. We will strongly recommend you to anyone who asks and would be happy to talk to potential clients about our experience in working with you.

 

 

 

From David N.

 

Kerrie and I want to thank-you for your assistance in selling our home. In a tough real estate market, your passion for our house, your enthusiasm and unfailing good cheer were just what was required. As we head out to Australia, we appreciate all your help and are grateful for making this transition so effortless.

 

 

 

From Julia W.

 

I just wanted to tell you how happy my husband Bill and I were with working with Felica and Monique on the sale of our house. They kept us informed every step of the way and were such a pleasure to work with. They are a great team and we will recommend them to any of our friends who are looking for a real estate agent.

 

 

 

From Judy & Marc S.

 

We are so thankful that you came into our lives at a time when we were not sure what to do. Helping us to relocate, to a wonderful building, to help us to negotiate for our condo, and to help us to stay on the line to sell our home. You are most knowledgeable, you have helped us to navigate these new waters with the most upbeat and confident outlook. We are so grateful at this time. We are now settled into our "new home" and enjoying our new life on "one floor". This is a magical building, so many old friends, and so many new ones. I adore the fact that I can pull into the garage and have my packages at the door in seconds. I feel so pampered. We are still shopping in our old neighborhood, but, truthfully, we are finding our way in our new neighborhood. Felicia, we could not have done this without you. Your knowledge of the real estate market, your confidence in selling our home and moving has just astonished us at this time in history. We are forever grateful. We adore you. Please come and visit again and again. You are very special.

Thank you from the bottom of our hearts

 

 

 

From Sharon & Michael B.

 

As we are preparing to move from Philadelphia, we wanted to take one more opportunity to thank you for all you have done for us! When we moved from Maryland, our 'local contact' told us “Felicia Stern is the only realtor you should work with. She is the most honest realtor in the Main Line area.”She was correct, but you were so much more than that. As you recall, this was a very stressful move for us. Not only did we need to find a home for ourselves, but also an assisted living placement for our 93 year old mother. You found us the most fantastic home to live in, and also put us in contact with others regarding assisted living! We often recall the house we were willing to buy, just to be able to quickly make the move. You gracefully (and we'll always be so very thankful) told us "No". Friends were amazed that you were willing to walk away from a potentially easy deal, to be a true professional. You continued the search with us until we found the perfect house that we could call home. In addition, you were able to give us fantastic and trusted local referrals related to home improvement and information about the local area in general. That was an added bonus for us. You are certainly the definition of professional, honest, expert in your field, and available 24-7!In addition to these qualities, we always knew that you were on our side every step of the way. We were able to feel complete confidence that you were able to handle any and all aspects of purchasing and selling. As emotional as this can be, you allowed us to relax because we had total trust, knowing that you represented us.

 

 

 

From Craig and Leslie M.

 

Craig, Preston, Lillian and I want to thank you so much for your help with finding us the perfect house! We really appreciate your ability to take our "wish-list" and turn it into reality, as well as your experience with finding houses in the area and your honest input about the houses we were looking at. We really enjoyed working with you and thank you for understanding the enormity of the decision as to which house to buy, as well as all of the stress that comes with moving! Although we don't hope to have to move again anytime soon, if the situation does arise we will definitely work with you again. If we can help in any way, please let us know.  

 

From Amy & Bradley K.

 

Monique Wallace recently acted on our behalf as a Buyer's Agent and helped us find a home we truly love.

When we first contacted Monique, we knew absolutely nothing about the process of buying a home and little about the area aside from having heard the schools are great. From the first day, she offered solid advice and answered our many, many questions with patience and honesty. Monique also put us in touch with a mortgage team who walked us through that process with minimal stress.

Monique quickly came to know what was important to us in a home and directed our search accordingly. She also respected our price range. When we found our house, she knew all the right questions to ask and held our hands through the offer process and subsequently through inspections, the appraisal, and all that came after our offer was accepted. We were impressed with her professionalism when dealing with both us and the sellers; she is very skilled in the difficult balance of being friendly and empathetic but also tough and no-nonsense when needed. Monique was a strong, organized and cool-headed advocate for us throughout the entire process of buying a home and we would not hesitate to recommend her services to anyone looking to buy or sell.  

 

From Isaac and Dvora E.

 

My husband and I made a cross country move last year from Phoenix to Philadelphia. We had the challenging circumstances of not being available to visit listed homes and instead, Monique would skype with us through each one, answered our endless questions, and ultimately guided us toward a good decision. The seller was a challenging individual and I watched as Monique skillfully and respectfully coached the purchase along, with such dignity and kindness. Her skills are only matched by her ethics and professionalism and how accessible she was at late hours! My husband and I would recommend Monique with confidence, and we are forever grateful for her part in making the transition a successful and peaceful one!  

 

From Tova S.

 

We are writing to let you know what a complete pleasure it was to work with Monique Wallace. As potential homeowners for the first time, we were not completely sure what exactly we were looking for. Monique showed us houses for over a year, waiting patiently as we together figured out what we wanted and how much we could spend.She remained in contact with us throughout, provided us with the time and space we needed, and shared excellent advice and perspective that assisted us in arriving at a decision.

Monique's expertise in the house-purchase process was evident throughout, especially in how she handled the difficult inspection and negotiation process.She has been and continues to be a wonderful resource for any house-related questions.

We feel indebted to Monique for her kindness, expertise, flexibility, and professionalism.